How to Prepare Your Vehicle for Transport

A very small percentage of vehicles transported sustain any measurable damage and whilst we do our utmost to protect yours, it is worth preparing your car well to minimise the risk associated with transporting your vehicle.

Inspect Your Car Thoroughly for Existing Damage Before Shipping

Check for and document any pre-existing damage. You can do this in a few easy steps:

  • Thoroughly wash your car.
  • Make a written record of any chips, dents, scratches or other cosmetic damage.
  • Take pictures of the car from several angles as well as close-up shots of any damage.
  • Date the photographs and written record.
  • Verify that the transporter makes an official note in addition to your personal records.

Goods In Car - Optional Service

To provide this service safely, we have explicit requirements on what is acceptable and will be accepted to travel. Please refer to our policy document as well as the information below.

Your luggage and personal items must be stored as follows: 

  • Items are expected to be neatly packed in suitcases, removalist boxes or closed travel bags.
  • Items will only be transported in the boot of the vehicle, back section of a wagon or in a ute with a lockable lid.
  • If your vehicle does not have closed boot, storage is allowed up to the base of the window.
  • All boxes and suitcases cannot exceed 80kg in total. Your driver will confirm this.
  • If items are not loaded properly, as per our requirements, the goods will not be allowed to travel.

Unless the Goods in Car service has been paid for, the vehicle is empty of all personal and loose items. Check compartments such as glove box, console, CD stacker, boot etc.

  • One fitted spare tyre, factory tools and fitted baby seats are permitted, as are disabled assistance items providing they are securely fastened.

Remove Toll Tags and Parking Passes

Remove or deactivate any toll tags or parking passes on your car. These items could be charged continually on the way to the destination. Furthermore, they are valuable and could be targeted for theft.

Prepare Your Car for Transport

Though your car will be driven minimally during the transport process, it should nonetheless be in good driving condition. Inoperable vehicles can be shipped, but the transporter must know in advance so that they can make the proper preparations. For operable vehicles, mechanical issues can cause unforeseen delays and damages. Therefore, you should perform a maintenance check before shipping your car.

Use the following guide to help you ensure your vehicle is in good operational order:

  • Make sure the battery has a full charge and that the tyres are properly inflated.
  • Top up all fluids in the car
  • Rundown your fuel tank to a quarter, this will save weight and help keep your consignment moving along quickly.
  • Keep an eye on the vehicle for a few weeks prior to shipment. If there are any leaks or mechanical problems make sure you let the driver know. Vehicles with leaks should never be placed on the top rack of a multi-car carrier because they can drip on the vehicles below.
  • Document any mechanical problems and write down any special instructions needed to drive your car onto and off the trailer. Be sure to advise the driver of any problems starting or stopping your car.

Prepare for On and Off Loading

Prepare your car to be loaded on and off your car transporter’s truck or trailer to help them ship your car with ease. Remember, the better you prepare your car for shipment, the more likely it will arrive on time.

If you have a convertible vehicle, make sure the top is secured as thoroughly as possible to avoid damage from air, debris, or moisture.

Do not secure convertibles with a wind-resistant tarp or cover. Tarps or covers are like sandpaper on vehicles and vehicles are not transported with these under any circumstances.

Fold back your mirrors and retract the antenna. Any specialty items, like fog lights should be secured or removed.

Finally, turn off or disable your car alarm. If you cannot disable the alarm, provide detailed, written instructions for the driver on how to turn off the alarm in case it is triggered.

To minimise any delays in the transport of your vehicle, follow these steps when preparing for transport. You will be more confident that your car can be looked after and protected.